Our guiding principles

Our guiding principles are the result of a journey that we have taken and are still taking together with our employees. Involving them has always been very important to us, because who knows our company better than they do?

But that is not all, we believe that our guiding principles and company culture are an ongoing process. They are always alive and developing.

Become part of our team and share this exciting journey with us!


Our values


Customer orientation

The customer belongs in the center: We achieve optimum results through the commitment of every single member of our team and through our proximity to our customers. We provide a dedicated contact person for every question. We deeply value the trust placed in us and work hard to earn it every single day. In our daily interactions as a team, we also treat each other as valued customers.


Our open company culture fosters innovation. Our leaders encourage their teams to think outside the box and to contribute their own thoughts and ideas. As a result, we constantly see new projects in the areas of digitalization and automation. If suitable,  we work together to bring these ideas to life. Not only our customers benefit from this—it also enables us to constantly improve as a company. Every single member of our team takes ownership of his or her area of responsibility and improves it.


Clear structures, good leadership and a competent team where every individual can rely on the others—these are the cornerstones of our highly professional work. In our internal cooperation and for our customers, we are always looking for the best and most efficient approach. We take proactive responsibility, make informed decisions and sure these are transparent.


Credibility and decency form the foundation of our actions. They are the yardstick we use to measure our decisions. We keep our promises—to our colleagues as well as our customers. Here we live by the motto: Treat the other person as you would like them to treat you.


Teamwork without limits: We work as a team and we stick together across regions and business units. We profit from our diversity and learn from each other. Together we enjoy working to develop optimal solutions for our international customers. With us, insurance is fun! Knowledge isn't power for its own sake: We share our experience and our opinions in order to make our company even more successful.


The responsible management of internal and external resources is part of our identity. Our employees enjoy a high degree of flexibility and freedom in shaping their work to ensure a healthy work-life balance. We see it as our duty to treat our customers, our colleagues and our environment with respect and appreciation—for a safe future together.

Service as identity

We are service providers through and through, and we approach all of our projects and processes with our MSIGEU quality philosophy. Get to know our comprehensive service.

Our service