Claims service

When claims occur, this means stress and disruption. Managing the situation and the next steps demands a lot from you. It means contacting the necessary people, rerouting processes and intensely attending to your customers and employees. Now you can see what it means to have a competent and responsible insurer at your side—a trustworthy partner who can help you master the situation.


We keep our insurance promise

We walk with you on this journey, because your emergency situation is our daily business. We can show you and prove to you that we know exactly what situation you find yourself in at that moment and precisely what is needed to resolve it professionally.

We think outside the box and consider all aspects of the issue—international and interdisciplinary. Here we work closely together with an international network of experienced experts.

Human-to-human claims management

To us you are a customer, not a number. A personal contact person will be assigned to you to support you throughout the entire claims process.

Speed is our strength

We have extensive credentials and a high degree of freedom in making decisions. This means we can act quickly as your insurance partner.

You will not find us on the mass market

We keep away from sterile template letters and mass production in claims management. We look at your individual case.

Our quality promise


Professional precautions and years of experience alone are not always enough to predict every eventuality or protect yourself from external influences. What measures need to be taken when a ship sinks with your cargo on board? What needs to be done when your goods and machines have been damaged or destroyed by fire? In the event of damages, how can you react with agility in order to prevent a business interruption? How can the effects of recall damages be contained?

No matter what damages are involved, we can offer you MSIGEU quality at all times. What does this mean? Get to know us better and learn about the values behind our work:

About us

Our values

Voice from the team

“What I particularly appreciate about my work is that we can provide our customers with personal, full-service advice. We don't have an anonymous hotline, instead we are available to our customers on a 1:1 basis. In the event of a claim, this personal support is particularly important and I am proud to be able to offer our customers support in such situations. Because it is in these moments that we ultimately keep the promise that we make to our customers right from the start: We take care.”

Dunja Coker, Claims Specialist Casualty & Specialties

We are there for you!

Do you have a specific claim, or would you like to learn more about our services?
Contact us—we are there for you!